Shipping & Return Policy

Shipping Policy:-

We ship within 4 hours after receiveing and verifying order.All orders are shipped using our trusted shipping partner as listed below.

The following are our delivery charges:
– Normal Delivery $ 5
– Express Delivery $ 15

Delivery times may vary depending on the delivery location as well as the type of product you order.

Reliable Shipping from India at best competitive rate and to most part of World.

  • Shipping time :- Delivery within 4-14days
  • Tracking number are provided with 48 hrs after Placing orders
  • Status of order can be checked on with respective to their countries.

Reliable Shipping from India by Registered Air Mail at most cheapest rate all over world

  • Shipping time :- Delivery within 7-21days
  • Tracking number are provided within 48hrs after Placing order
  • Status will be shown only after it reaches Destination and you can check on with Respective to their countries.

Return & Cancellation Policy
At, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:
• you’ve received an item(s) that does not match your order
• the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)
• the patient has developed any allergies after taking the medication and the doctor has prescribed another medicine, the medicines can be returned within thirty (30) days from the date of delivery. Shipping cost has to be paid by customer.

Returns are subject to the following conditions:
• Only fully unused strips/bottles/tubes can be returned

Return Process:
If you’re order is suitable for a return based on the conditions above, you can raise a request within thirty (30) days from the date of delivery. For returns please drop email to

*Please note that all returns are reviewed for eligibility. All refunds are subject to the verification and review by our Returns team.

Refunds timeline:
Refunds for all eligible Returns are issued through the payment method used at the time of purchase.
The time frame for different payment modes is given below:

Mode of Payment Mode of Refund Time frame
Credit cards / Debit Cards Credit cards/Debit Cards 5-7 business days*
Net Banking Net Banking Account (Credited to Bank Account) 5-7 business days*
Cash On Delivery NEFT to Bank Account 3-5 business days*
E Wallet E-Wallets 3-5 business days


* Refund timelines depend on bank turnaround time’s guidelines which may differ from country to country. This may change from time to time. Business days shall mean the working days on which MedLords corporate office operates i.e. Mon-Friday 9am-6pm IST.


Maximum liability for any wilful delay caused by MedLords, shall be limited to the actual sale consideration received by MedLords or the amount refundable to customer, whichever may be lesser.

For the PO delivery address the prime responsibility of the successful delivery subjected to customer only. MedLords can only assure for the direct delivery at home address.